Operation and support
Define training by the tasks people must perform on the delivered machine. A stated number of training days does not identify who is trained, which formats are covered or what they can demonstrate afterward. Agree the scope and records before accepting a supplier offer.
List operators, maintenance personnel, quality staff and supervisors as appropriate. Assign relevant tasks to each group instead of giving everyone the same presentation. Only competent, authorized personnel should perform tasks requiring specialist qualifications.
Ask the trainer to use the actual HMI language, approved bottle/cap formats, manuals, alarms and change parts. Confirm instruction language, interpretation and documentation availability before attendance is scheduled.
Agree practical exercises under the manufacturer's safe procedure, such as approved startup/shutdown, first-off checks, format selection and fault reporting. Record completion and unresolved questions; attendance alone is not proof of independent competence.
Retain the training matrix, supplied materials and escalation contacts. Clarify whether later staff, new formats, remote sessions or refresher training are included or separately quoted. Link unresolved documentation and service issues to an owner.
The duration depends on scope, staffing, prior competence, languages and formats. Agree the required tasks first, then obtain a project-specific schedule.
No. Specialist work requires the applicable competence and site authorization. Supplier familiarization does not replace professional qualification.
Where their role includes fill, closure or product checks, include the relevant machine and acceptance tasks in the agreed training matrix.
Guides
Next procurement decision
Define packing, site readiness, installation, training, spares, manuals, warranty and response ownership.